Question 1

How quickly can you fix my noisy operation?

Accepted Answer

In most cases, we can address noisy garage door operation same-day. Our 2-hour response guarantee means a technician will be at your door quickly to diagnose and fix the issue. Common causes like loose hardware, worn rollers, or lubrication needs can typically be resolved in under an hour.

Question 2

What causes noisy operation in garage doors?

Accepted Answer

Noisy garage doors are usually caused by worn rollers, loose hardware, lack of lubrication, or worn springs and hinges. Metal rollers can be replaced with quieter nylon versions, and proper maintenance can significantly reduce noise levels. Our technicians can diagnose the exact cause and recommend the best solution.

Question 3

How long does a typical repair take?

Accepted Answer

Most garage door repairs take between 30 minutes to 2 hours, depending on the complexity. Simple fixes like sensor alignment or lubrication are quick, while spring replacements or track repairs take longer. We always provide time estimates before starting work.

Question 4

Do you offer emergency repair services?

Accepted Answer

Yes! We offer 24/7 emergency garage door repair services. Whether your door is stuck, won't close, or poses a security risk, our technicians are available around the clock. Call (585) 632-5873 for immediate assistance.

Question 5

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We offer flexible financing options to make your dream garage door affordable. Contact us to learn about our payment plans and current promotions, including our Fall special with free tune-up on new installations.

Question 6

What types of garage doors do you install?

Accepted Answer

We specialize in wood doors but also install aluminum, steel, and contemporary glass panel doors. We offer carriage-style, traditional, and modern designs. Our team can help you choose the perfect door to match your home's architecture.

Question 7

How long does a new garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours. This includes removing the old door, installing the new door and hardware, setting up the opener, and testing everything thoroughly. Custom installations may take longer.

Question 8

What warranty do you offer on new installations?

Accepted Answer

All our installations come with a comprehensive 2-year warranty on labor. Additionally, manufacturer warranties on parts and doors typically range from 1-lifetime depending on the product. We'll explain all warranty details during your consultation.

Question 9

Do you offer free estimates?

Accepted Answer

Yes, we provide free, no-obligation estimates for all services. Our technician will assess your needs, explain your options, and provide transparent pricing before any work begins. There are no hidden fees or surprise charges.

Question 10

What are your payment options?

Accepted Answer

We accept all major credit cards, checks, and cash. For larger projects like new installations, we offer financing options with approved credit. Our team can discuss payment plans during your estimate.

Question 11

Are there any additional charges for emergency calls?

Accepted Answer

We do not charge extra for emergency service calls. Our goal is to help you when you need it most, without adding financial stress. You'll receive the same fair pricing whether it's a scheduled appointment or an emergency.

Question 12

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for optimal performance and safety. Regular maintenance prevents unexpected breakdowns, extends the life of your door, and ensures safe operation. Many issues can be caught early during routine inspections.

Question 13

What does a maintenance service include?

Accepted Answer

Our comprehensive maintenance service includes lubrication of all moving parts, hardware tightening, spring tension adjustment, track alignment check, safety sensor testing, weather seal inspection, and a complete operational test.

Question 14

Can I perform any maintenance myself?

Accepted Answer

Yes, you can perform basic maintenance like keeping tracks clean and lubricating hinges with garage door lubricant. However, spring adjustments and major repairs should always be left to professionals due to safety risks.

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